About Us

Terms and conditions

These Terms and Conditions govern your use of the PP Solutions website (www.dutchfood.com.au) and your relationship with Product and Process Solutions (Herein after referred to as PP Solutions). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use this site.

The Use of the www.DutchFood.com.au Site

The Dutchfood Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Dutchfood Site you agree to be bound by these Terms and Conditions.
These terms and conditions do not affect your statutory rights.

Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on your order or via a suitable announcement on the Dutchfood Site. Any announcements will be within this section of the site. The changes will apply to the use of the Dutchfood Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Dutchfood Site. If you continue to use the Dutchfood Site after the date on which the change comes into effect, your use of the Dutchfood Site indicates your agreement to be bound by the new Terms and Conditions.

Prices

The prices listed on Dutchfood are stated in good faith. However, you accept that mistakes can be made when uploading prices onto the Site, or that prices may vary between when we display a price and when goods are purchased. Accordingly, we may validate your order before we accept it. Where the correct price is higher than the price displayed on your order we may contact you by e-mail to let you know the correct price and provide you with the opportunity to cancel your order.

Payments

All monies are payable in Australian dollar (AUD). You have the option of using our secure online ordering system, transfer money directly into our bank account, or ask us to give you a call to note down your credit card details. For on-line orders we can accept Visa and MasterCard. For anybody who does not feel comfortable making payment over the Internet, we accept direct deposits and we can give you a call for your details.

Direct Deposit
You can directly deposit the order amount into our bank account using the details below. This can be done either at the bank or via an internet banking facility. Name: Darryl Ware Bank: ANZ BSB: 013 516 Account Number: 574849177 Comments: Please include your full name in the comments field so we can identify the payment. No goods will be shipped until funds have cleared. All goods remain the property of PP Solutions until such time as the full amount has been received. With each order that we deliver to you we shall deliver to you an invoice in respect of that order. If an instance occurs when we cannot fulfil your order, we shall contact you with the offer of an alternative product, or the option to cancel the order in part or full, at such time a refund shall be given for the outstanding balance.

Delivery

Deliveries will be made by our appointed courier or delivery service agent at the address stipulated in your order. It is your responsibility to ensure that someone is available to accept delivery. Any stipulated period of time for delivery shall start from the date on which we accept your order and is approximate only. If we are not able to deliver your goods within 10 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery. From time to time we may offer discounts or free delivery. These offers are available at our discretion and will not include products that may require special handling or packaging. We may deliver the goods in instalments if the goods are not available at the same time for delivery and you are happy for us to do so.

Returns

Risk in the goods shall pass to you on the collection from our depot by the Courier. If, you are not satisfied with the goods contained in your order, or any part of your order or wish to cancel this Agreement for any reason you may do so, within seven working days from the date following the date of delivery of the goods by contacting PP Solutions and provide us of an indication in writing of the reason why the goods are being returned; We will credit your credit or debit card with the full purchase price of the goods returned as soon as is reasonably practicable but in any event no later than 30 days from the date of receipt of notification of cancellation (excluding substitute goods or goods returned due to damage or error). Dutchfood will have the right to refuse or cancel any order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dutchfood will immediately issue a credit to your credit card account in the amount of the incorrect price.

Availability of the Dutchfood Site

Although PP Solutions aims to offer you the best service possible, PP Solutions makes no promise that the services at the Dutchfood Site will meet your requirements. PP Solutions cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at customerservice@dutchfood.com.au and we will attempt to correct the fault as soon as we reasonably can. Your access to the Dutchfood Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. PP Solutions will attempt to restore the service as soon as it reasonably can.

Dutchfood’s liability

PP Solutions tries to ensure that material included on the Dutchfood Site is correct, reputable and of high quality. However, it cannot accept responsibility if this is not the case. PP Solutions will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Dutchfood Site. If PP Solutions is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: • incompatibility of the Dutchfood Site with any of your equipment, software or telecommunications links • technical problems including errors or interruptions of the Dutchfood Site • unsuitability, unreliability or inaccuracy of the Dutchfood Site • inadequacy of the Dutchfood site to meet your requirements.

Miscellaneous

PP Solutions shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control. A person who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions. The Dutchfood Site is owned and operated by Product and Process Solutions. A sole trader registered in Victoria, Australia with ABN 54 852 849 651. We encourage users to regularly refer to this policy page to remain informed of any changes in our Terms and Conditions and Privacy Policy. If you have any queries please contact Customer Services at customerservice@dutchfood.com.au

1. This Privacy Policy is PP Solutions' official privacy policy and it applies to all personal information collected by PP Solutions In this policy, we explain how and why we collect your personal information, how we use it and what controls you have over our use of it.
2. PP Solutions is committed to complying with Australian Commonwealth Legislation (http://www.privacy.gov.au/) governing privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us.

Collection of Information
3. Some information provided to us by clients, customers and contractors and other third parties might be considered private or personal. Without these details we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one or more of our functions or services.
4. In particular, personal information is collected from people in the following situations by PP Solutions:

• If you contact PP Solutions, we may keep a record of that correspondence;
• When you submit your email address to our website mailing list.
• When you purchase a product

5. At or before the time the personal information is collected by us we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequence for you if all or part of the information is not collected.
6. PP Solutions will never request your credit card information by email.

Use of Information Collected and Disclosure of Personal Information to Others
7. We may use or disclose personal information held about an individual for the primary purpose for which it is collected (e.g. fulfilment of orders placed by you on our servers and notification to you about changes to our services). We may also use such information for a purpose related to the primary purpose of collection and where it would reasonably be expected by you that we would use the information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information.
8. In addition, we are permitted to use or disclose personal information held about you:

• Where you have consented to the use or disclosure;
• Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety;
• Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
• Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
• Where we reasonably believe that the use or disclosure is reasonably necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, or conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.

Links
9. Our website may contain links to other websites and those third party websites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website. PP Solutions encourages users to be aware when they leave the site and to read the privacy statements of each and every website that collects personally identifiable information.

Security and Storage
10. PP Solutions places a great importance on the security of all information associated with our customers, clients and contractors. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
11. PP Solutions retains the information you provide to us, including your contact details, to enable us to verify transactions and customer details and to retain accurate records for legal and accounting purposes. This information is held on secure servers in controlled facilities. Credit card details are not retained.
12. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.
13. No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect users' personal information, PP Solutions cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once PP Solutions receives your transmission we make every effort to ensure its security on our systems.
14. Ultimately, you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.

Access to and Correction of Personal Information
15. PP Solutions is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and website users.
16. So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information. Request should be addressed to: privacy@dutchfood.com.au
17. Inaccurate information held by PP Solutions will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.
18. If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.
19. Security information, such as usernames, passwords and credit card information, will not be disclosed for security reasons.

Complaints
20. If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us via email at: privacy@dutchfood.com.au
21. We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.

Cookies
22. PP Solutions collects information from the site using "cookies".
23. When you visit the PP Solutions site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed, any information downloaded and any information your browser or other client may send us. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you, such as the type of Internet browsers you use or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our websites.

Changes to Privacy Policy
24. If PP Solutions decides to change its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. This Privacy Policy is located: http://www.dutchfood.com.au/privacy.html.

Contacting Us
25. If you require further information regarding our Privacy Policy, please contact us at the following email address: privacy@dutchfood.com.au
26. Should you wish to read more information on privacy legislation or the National Privacy Principles we recommend that you visit the Federal Privacy Commission's website at: http://www.privacy.gov.au/

Acceptance
27. You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms and Conditions.

Website created through a cooperative effort by Jonathan Murphy (Code Modifications) and Jordan Peters (Graphics).